Return Policy and Cancellations
Following is our standard return policy, our overall goal is to ensure we have a happy customer and we will try to work with you as much as we can to ensure you are happy with your purchase.
What can I return?
Fabilicious Fashion is the only online Indian Wear that allows returns with refund as we understand you can change your mind once you receive your outfit.
All online purchases of standard size outfits are eligible for Returns within 3 days of receipt provided they are unused, unworn, unwashed, undamaged, not sprayed on with any kind of perfume, unsoiled and be in their original packaging and accompanied with the receipt.
All customized products (MYSIZE) which have been made specifically to the customer's size/measurements (measurements taken in studio/telephone /email), are not eligible for returns.
All items sold during sale and pop ups are not eligible for return.
All items sold from the Ready to Ship Collection/Rush Orders/ Bridal pieces over GBP 1000 are not eligible for return.
Price Match pieces are not eligible for return
Accessories and Jewellery cannot be returned
Please note above is non negotiable
What are the conditions for Return?
The product must be unused, unworn, unwashed, undamaged, not sprayed on with any kind of perfume, unsoiled and be in their original packaging and accompanied with the receipt.
Return process must be initiated within 3 days of receiving the outfit
What is the process for Return?
To initiate the return process :
1. The customer must write to puja@fabilicious.in within 3 days of receiving the outfit.
2. State the order number and reason for return
3. We will confirm the return via email within 1 working day and mention the address on which it needs to be sent.
4. Once confirmation received, please pack the unused, unworn, unwashed, undamaged, not sprayed on with any kind of perfume, unsoiled outfit in its original packaging and send it to the address mentioned in the email.
5. Email us the receipt and tracking details for the postage.
Who Pays for Shipping for the Return?
For all returns, it is the customer's responsibility and their cost to ship products back to the address mentioned.
All returns must be initiated within 3 days of confirmation received from us for return.
When will I get my refund?
We will provide full refund of the product minus shipping cost £35 per outfit, and custom duties (if any )charged for return. Refunds will be given back on the credit card/bank account within 7 days of receiving the outfit and provided all the above conditions are met.
What if the Product delivered was faulty?
If the product received by you is incorrect or faulty, please email us within 3 days of receipt of the product with photographs or said damage or issue with the product. We will assess the situation and either arrange to repair the product where possible, offer an exchange or return the same for full refund.
Please note that products are considered faulty only if they have a severe manufacturing defect or damage making it unfit for wear or use. Items that are damaged due to normal wear are not considered as faulty or damaged products Since most products are hand crafted products, there may be minor variations in workmanship/ slight colour variations as compared to your screen monitor but the same would not warrant the garment as ‘faulty’.
We are not liable for damages to the product after it has been received by you.
If the product has been damaged in transit which would be the case where the packaging has been obviously damaged, you may refuse to accept the package on grounds of the same and inform us by sending an email on puja@fabilicious.in detailing the same.
Can I cancel an order?
All our products are made to order and the fabrics are procured within 24 hours of your order. We can cancel the order for a full refund within 24 hours of receipt but we cannot make any cancellations after 24 hours of your order as the fabric has been procured.
What happens if my order is out of stock?
We strive to offer alternatives whenever possible. However, if your ordered product is out of stock, you will be eligible for a full refund.