Fabilicious Return, Refund, and Cancellation Policy


At Fabilicious, we strive to provide the best possible experience for our customers. Our policies adhere to EU Consumer Protection regulations while ensuring transparency and fairness.

1. EU Consumer Protection - Right to Cancel and Return

  • Right to Cancel (14 Days):
    You have the right to cancel your purchase within 14 days of receiving the product (or when received by a designated person).

  • Opening and Inspecting Products:
    You may open the packaging and examine the product to assess its character, quality, and function. If the product remains in acceptable condition, you are entitled to a full refund if cancellation is initiated within the 14-day period.

  • Full Returns (All Items):
    Returning all items in your order entitles you to a refund, including the standard delivery cost you initially paid.

  • Partial Returns:
    For partial returns, delivery costs will not be refunded, as they apply to the remaining items in your order.

  • Exclusions to Returns:
    The following items are non-returnable:

    • Customized products which includes any change personalised to you.
    • Products with removed labels or any clear signs of use.

    This exclusion will be communicated clearly to you in the size guide as well as in order confirmation email sent to you post your order.

2. How to Initiate a Return

  1. Email us at puja@fabilicious.in within 14 days of receiving your product. Include your order number and, optionally, the reason for the return.
  2. We will confirm your return within 1 working day and provide the return address.
  3. Pack the unused, unworn, unwashed, undamaged, and unsoiled product in its original packaging with all tags and labels intact.
  4. Ship the product to the address provided in our email.
  5. Email us the receipt and tracking details for the shipment.

3. Return Costs

  • Customer Responsibility:
    For all returns (excluding faulty or incorrect products), the customer is responsible for return costs, including:

    • Shipping fees.
    • Duties or taxes incurred during the return process.
    • Any additional costs associated with the return.

  • Faulty or Incorrect Products:
    If the product is faulty or incorrect, Fabilicious will cover the return shipping cost and offer a repair, exchange, or refund as appropriate.

4. Return Address

All returns should be sent to the following address:

Fabilicious Global
Parkvej 47
Virum 2830
Denmark

Ensure the product is securely packaged to prevent damage during transit.

5. Refund Policy

  • Refunds for eligible returns will be processed within 14 days of receiving the product and confirming its condition.
  • Refunds will be issued to your original payment method and will include:
    • The product cost.
    • The standard delivery cost (if the entire order is returned).
  • Refunds will exclude customs duties or taxes paid at the time of purchase.

6. Faulty or Incorrect Products

If you receive a faulty or incorrect product:

  1. Contact us at puja@fabilicious.in within 3 days of receiving the item. Provide photographs or a description of the issue.
  2. We will assess the situation and, if applicable, offer:
    • A repair (if possible).
    • An exchange.
    • A full refund, including return shipping costs.

Important Notes:

  • Products are considered faulty only if they have manufacturing defects or damage that makes them unfit for wear.
  • Minor variations in color or craftsmanship due to the handcrafted nature of our products do not qualify as faults.
  • Fabilicious is not liable for damages caused after the product is received.

If damaged in transit:

  • If the package is visibly damaged upon delivery, refuse the package and inform us immediately at puja@fabilicious.in.

7. Order Cancellation

  • Cancellation Window:
    Orders can be cancelled within 24 hours of placement for a full refund. After 24 hours, cancellations are not possible, as fabrics are procured, and production begins for made-to-order items.

8. Out-of-Stock Products

If your ordered product is out of stock, we will:

  • Notify you promptly.
  • Offer a full refund or suggest alternative options, if available.

If you have any questions or need further assistance, please contact us at puja@fabilicious.in. We are here to help!